Please contact our office before sending any goods for return. We cannot accept any returns into our warehouse without a Return Goods Authorisation (RGA) number.
IF YOU HAVE A PROBLEM WITH YOUR HOSE REEL
We have found that certain issues can often be resolved with over-the-phone assistance or troubleshooting advice, so if you can't find the solution to your problem in your manual, please give us a call on +61 2 9621 8988.
If we can't help you out over the phone, we will issue you with an RGA (Return Goods Authorisation) number and ask you to return the reel to our head office, where our Production Manager will survey the reel and report his findings to you.
TO REGISTER FOR YOUR NEW PRODUCT WARRANTY
You'll note on the menu to the left that you can also now register your new hose reel online to confirm your extended warranty. Click on Register Your Hose Reel on the menu to go to the online form.