Please contact our office before sending any goods for return. We cannot accept any returns into our warehouse without a Return Goods Authorisation (RGA) number.
IF YOU HAVE A PROBLEM WITH YOUR HOSE REEL
We have found that certain issues can often be resolved with over-the-phone assistance or troubleshooting advice, so if you can't find the solution to your problem in your manual, please give us a call on +61 2 9621 8988.
If we can't help you out over the phone, we will issue you with an RGA (Return Goods Authorisation) number and ask you to return the reel to our head office, where our Production Manager will survey the reel and report his findings to you.
TO REGISTER FOR YOUR NEW PRODUCT WARRANTY
You'll note on the menu to the left that you can also now register your new hose reel online to confirm your extended warranty. Click on Register Your Hose Reel on the menu to go to the online form.
All products manufactured by Recoila International Pty Ltd are warranted to be free of defects in material and workmanship for twelve (12) months from the date of invoice or delivery (whichever is earlier). Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. To make a warranty claim the Customer must return the defective Goods freight paid to the plant or service depot designated by Recoila International Pty Ltd. Recoila International Pty Ltd’s liability in respect of defective Goods will be limited to rectifying the defective Goods but if Recoila International Pty Ltd is of the view that they cannot be rectified, Recoila International Pty Ltd will only be liable to reimburse the purchase price for those defective Goods. All Goods being returned for assessment of warranty or for repair MUST be accompanied by a Return Goods Authority (R.G.A.) which can be obtained from Recoila International Pty Ltd. Any Goods returned without an R.G.A. will be returned to the Customer at the Customer’s cost.
Recoila International Pty Ltd’s warranty does not cover damage caused by accident, misuse, use in applications other than that for which the Good was designed, abuse or faulty installation. Recoila International Pty Ltd’s products must be installed and maintained in accordance with the instruction manual furnished with each reel otherwise the warranty may not apply.
Brass swivel components –sleeve and shaft have an extended five (5) year limited warranty (applies to Gen III series reels only)
Plastic components and springs have an extended two (2) year limited warranty (applies to Gen III series only)
Hoses are not covered by our warranty as these are warranted by the respective hose manufacturers.
Motor drives gear boxes controls and other items purchased from the Company's suppliers carry the warranties supported by their respective manufacturers.
The warranty for O-rings is limited to three (3) months.
IMPORTED HOSE REELS OR PRODUCTS
Equipment sold by ReCoila but not manufactured by ReCoila, is sold with the understanding that the product is warranted by the original manufacturer. ReCoila offers no other warranty, either expressed or implied.
ReCoila is Australia and New Zealand's premier hose reel supplier, with over 30 years experience and more than 3000 different reels, plus a custom hose reel design and manufacturing facility at our head office in Kings Park, NSW. Read more...