How long will my reel take to build?
This is obviously dependent on a lot of different factors; however an estimated delivery date will be advised at the time of ordering. For custom made reels, at least six weeks from the date of order is a fair estimate - however please refer to your quotation for a more accurate time frame.

Can I change my hose reel specifications once production has started?
Please ensure all specifications are final before confirming that we can begin production. Custom orders, once placed, are irrevocable, and cannot be returned for credit or exchange.

Do you provide an installation service?
Our custom made hose reels are quoted ex Kings Park NSW - we don't generally include installation with custom hose reels, however an installation service is available by arrangement.

What warranty is offered on custom made hose reels?
A 12 month warranty is offered on custom made hose reels. The terms of warranty are as per our standard Terms and Conditions.

Can you supply 3D drawings so I can incorporate them into my application designs?
Yes - we can supply skinned .dxf 3D drawings for use in your CAD drawing program. These are available by emailing us with the part number of the reel you require. Note that due to the individual nature of custom made reels, these drawings may not be available immediately and may need to be created for you. Also, during the process of fabricating the reel, measurements may change by fractional amounts. Please keep this in mind and allow a little breathing room if you're designing around one of our reels.

What information do you require to provide me with a custom hose reel quote?
To quote accurately, we need quite a bit of info from you. This can include hose size, pressures, temperatures, bend radius of the hose, reel construction materials, rewind system, what will be flowing through the reel etc. This sounds like a lot – but it enables us to quote with absolute accuracy the best reel for your unique application. Please see our custom hose reel section to find out more or go to Request a Quote and complete the form to get the ball rolling.